Virtual Complaints Book

In accordance with the Consumer Protection and Defense Code, this establishment has a Complaints Book available to you.

1. Identification of the Complaining Consumer

Are you a minor?

No (Adult) Yes (Minor)

Document Type *

Document Number *

First Name(s) *

Paternal Surname *

Maternal Surname *

Email *

Phone / Mobile *

Address *

Department / Province / District *

2. Claim Details

Identification of the Contracted Good *

Product Service

Description of the Product or Service *

Type of Claim *

Claim (Reclamo) Complaint (Queja)

Claim (Reclamo): Disagreement related to the products or services.
Complaint (Queja): Disagreement not related to the products or services; or discomfort or dissatisfaction with customer service.

Claim Details *

Consumer's Request *

Attach Files (Max 3 files, 5MB each) Allowed formats: JPG, PNG, PDF, DOC. Maximum 3 files.